Terms & Conditions

Last updated: July 2026

Please read these Terms and Conditions carefully before using Careiva Home Care Services. By accessing our website or using our services, you agree to be bound by these terms.

1. Services

Careiva Home Care Services provides trained, background-verified baby care attendants for families in Bangalore. Our services include:

• Newborn care (0–3 months)
• Infant care (3–12 months)
• Night nanny / overnight care
• Postnatal mother and baby support
• 10-hour day shifts and 24-hour live-in care

2. Pricing

• 10-hour day shift: from ₹660/day
• 24-hour live-in care: from ₹850/day
• Final pricing is confirmed on your consultation call and may vary based on specific requirements
• All prices are inclusive of the caregiver's service fees unless otherwise stated

3. Booking & Confirmation

• Submitting a consultation form does not constitute a confirmed booking
• Booking is confirmed only after a verbal or written confirmation from our team
• We aim to provide a caregiver within 24–48 hours of confirmed booking
• Availability is subject to caregiver slots in your area of Bangalore

4. Refund Policy

• If we are unable to provide any caregiver profiles after a confirmed booking, a full refund will be issued within 7 working days
• Refunds for services already rendered will be evaluated on a case-by-case basis
• Cancellations made at least 24 hours before the start of care are eligible for a full refund of any advance paid

5. Caregiver Replacement

If you are unsatisfied with an assigned caregiver, please notify us within 24 hours. We will arrange a replacement caregiver at no additional cost, subject to availability.

6. Client Responsibilities

• Provide accurate information about your baby's needs and health conditions
• Ensure a safe and respectful environment for caregivers
• Notify us promptly of any changes to schedule or requirements
• Pay for services as agreed at the time of booking

7. Limitation of Liability

Careiva Home Care Services acts as a placement agency for verified caregivers. While we take all reasonable steps to verify and train our caregivers, we cannot be held liable for unforeseen incidents during care. Parents/guardians retain primary responsibility for their child's wellbeing at all times.

8. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be reflected on this page with an updated date. Continued use of our services constitutes acceptance of the updated terms.

9. Contact

For any questions regarding these terms, please contact us:

• Email: careivahomecare@gmail.com
• Phone: +91 90356 66093
• WhatsApp: +91 90356 66093